This course provides IT practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. Read More
It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.
· Definitions of IT Service Management
· Key concepts of service relationships
· The 4 dimensions of service management
· The ITIL Service Value System SVS
· The Service Value Chain SVC
. Detail of ITIL practices
Who Should Attend :
. Any individual working in an IT environment who requires a basic understanding of the ITIL framework
. Any individual who needs a greater understanding of how an organisation can make use of ITIL to enhance the quality of IT services and the managing thereof
. Anyone who may have an interest in the subject such as IT Managers, Service Desk staff, Operations staff, Developers.