Course Description

This course provides IT practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. Read More

Main features

interactive
Interactive
 
online
Online
 
live
Live


Course Outlines

  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Sponsor
  • service offering
  • service provision
  • service consumption
  • service relationship management
  • and Value Creation
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • Governance
  • Continual Improvement
  • Plan
  • Improve
  • Engage
  • Design & transition
  • Obtain / Build
  • Deliver & support
  • Service desk
  • Service level management
  • Service request management
  • Incident management
  • Problem Management
  • Continual Improvement
  • Change control
  • The purpose of the following ITIL practices
  • Information security management
  • Relationship management
  • Supplier management
  • Availability management
  • Capacity and performance management
  • Service configuration management
  • IT asset management
  • Business analysis
  • Service continuity management
  • Deployment management
  • Monitoring and event management
  • Release management

Exam & Certification

Course Reviews

Subscription

LIVE CLASSROOM

Online Instructor-Led

Live Classroom with 180 days
of access to high-quality recoreded
learning content designed by portolearn coach.

Available Classes

1750 LE Instead of 3000 LE

Other Courses

CALL US : +20 1000 130 125

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