Refund Policy – Portolearn LLC

1. General

Refund Window: Requests must be submitted within 7 days of purchase.

Scope: Digital services including live and recorded training.

2. Eligible Refunds

• Duplicate Payment for the same course.
• Technical Access Issues on our platform that we cannot resolve after support.
• Course Cancellation by Portolearn (full refund).
• Incorrect Enrollment reported within 48 hours with no course materials accessed.

3. Non-Refundable

• Change of Mind after purchase.
• No-Show or Partial Completion of live or self-paced content.
• Discounted/Promotional/Bundled purchases.
• Downloadable Materials Accessed (e.g., PDFs, videos, templates).
• Certificates Issued or exams taken.

4. How to Request

Email [email protected] with your Order ID, Course Name, and Reason for the request.

Approved refunds are processed to the original payment method within 10–14 business days.

Fawry responsibility is limited to payment collection. For any related issue please contact us

5. Contact

Email: [email protected]