Thank You for Purchasing Our Courses
We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training. As with any online purchase experience, the following terms and conditions govern our Refund Policy. By buying a training course from us, you agree to our Privacy Policy, Terms of Use, and Refund Policy.
For Self-Paced Learning:
To qualify for a refund, you must:
- Submit your refund request within 7 days of purchasing a course.
- Have consumed less than 25% of the video-learning content.
- Not have requested any exam voucher or kit.
Any refund request failing to meet these requirements will not be accepted, and no refund will be provided.
For Instructor-Led Training:
To qualify for a refund, you must:
- Submit your refund request within 7 days of purchasing your course.
- Have consumed less than 25% of the video-learning content.
- Not have attended more than one (1) live online class.
- Not have requested any exam voucher or kit.
Any refund request failing to meet all of these requirements will not be accepted, and no refund will be provided.
University Partnered Programs / Bootcamps:
To qualify for a refund, you must submit your refund request within 7 days from the start date of the regular class (Live or Recorded as the case may be), whether attended or not. Any refund request failing to meet this requirement will not be accepted, and no refund will be provided.
For instructor-led training & university partnered programs, Portolearn LLC reserves the right to reschedule/cancel a class/session due to any unavoidable circumstances. Portolearn LLC will reschedule any cancelled class/session.
Cancellation & Refunds: For CSM, CSPO, PSM, PSPO Programs
We reserve the right to reschedule/cancel a class/session due to any unavoidable circumstances, or change the location of a class [if applicable]. To qualify for a refund, you must:
- Not have attended any classes.
- Submit your refund request within 7 days of purchasing a course.
Refund Request Initiation:
Refund request can be initiated in two ways:
- From the “My Orders” section, by clicking on “Initiate Refund” for the relevant course. This method is applicable when the item purchase quantity is one.
- In case the item purchase quantity is more than one, please reach out to our support team through our Help & Support section on the website.
Refunds: Duplicate Payment
Refunds of any duplicate payments will be processed via the same source (original method of payment) within 10 working days after you have submitted your request.
Portolearn LLC reserves the right to revise this policy without any prior notice.
Last Updated on 5th April 2024